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POLICIES

Thank you for considering BEAUTYLUXE! In order to serve you best, there are a few policies in place to ensure you have the best experience possible. 


All appointments will be confirmed 24 to 48 hours before via text. If confirmation reply is not received, the appointment will be cancelled. 

Please do not bring any guests along to your appointment as space is limited in my lash studio.​

ARRIVAL:

Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. This will allow time to park, take the elevator to our floor and use the restroom prior to your appointment.  Extra time spent cleaning your lashes will mean less time lashing. Please call us if you will be more than 10 minutes late. If you arrive 15 minutes or more after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if we are still able to service you, there will be a $20 late fee added to your balance. Once the lash application starts, your eyes will be closed for the duration of the application. No guests are allowed in the room while being serviced.

REFUND POLICY:

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for ANY reason on deposits, services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and whether anything can be done to address them. Any concerns communicated 48 hours after your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. If you have an allergic reaction please seek medical advice, and we will remove the lashes at no charge as advised by a medical professional, but we will not issue a refund for the initial service. If you are concerned about the possibility of an allergic reaction, you may opt to come in for a patch test free of charge.


RESCHEDULING:

A minimum of 24 hour’s notice is required to reschedule/cancel a booked appointment without penalty of losing your deposit. You are allowed to reschedule each appointment one time, thereafter you will lose your deposit and be required to pay another deposit. If a client excessively cancels and/or reschedules their appointment, we reserve the right to decline to schedule future appointments.

SICKNESS OR FAMILY EMERGENCY:

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. Illness is not excused for same-day cancellations so please be sure to notify us as soon as you feel ill.


CANCELLATION + NO SHOW:

As a courtesy, appointment confirmation texts are sent out 24 hours for existing clients and 48 hours for new clients prior to your appointment. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be invoiced for 50% of your service (minus your deposit) as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be invoiced for 100% of your service (minus your deposit) as a cancellation fee. This is to protect your time that is set aside especially for you, as well as to protect our time. 

TRANSFER REFILLS/OTHER ARTISTS' WORK:

If you currently have eyelash extensions on from another lash artist/salon, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings and certifications, there are a lot of lash artists that have been improperly trained. At the Company, our priority is your natural lash health and eye safety. Thus, if you are coming in for a refill from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.


BEFORE/AFTER HOURS APPOINTMENTS:

Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of our normal business hours. After-hours appointments may be available on a case by case basis for an additional $25.00 fee. Please contact us directly to schedule your after-hours appointment.

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